Refund Policy & Cancellation
To ensure a smooth and transparent booking experience, please review our cancellation and refund policy before confirming your reservation.
1. Cancellation 7 Days or More Before Check-in
Cancellations made at least 7 calendar days before the scheduled check-in date are eligible for a 100% refund of the amount paid for the reservation.
2. Cancellation Less Than 7 Days Before Check-in
Cancellations made fewer than 7 calendar days before the scheduled check-in date are eligible for a 50% refund of the amount paid for the reservation. The remaining 50% will be retained as a cancellation fee.
3. Same-Day Cancellation & No-Show
Cancellations made on the scheduled check-in date, or failure to arrive and check in without prior notice, are non-refundable.
4. Booking Amendments
Requests to change reservation dates are subject to availability and approval by the villa management. Any price difference or additional charges will be communicated before the changes are confirmed.
5. Refund Processing
Approved refunds will be issued to the original payment method where possible. Processing times may vary depending on the payment provider and the guest’s bank.
6. External Links and Third Party Services
Exceptional cancellation requests may be reviewed individually by the villa management, subject to applicable laws and regulations.
7. Time Zone
All cancellation deadlines are calculated according to Central Indonesia Time (WITA, UTC+8), the local time zone of Bali.
8. Policy Acceptance
By confirming a direct booking and completing payment, guests acknowledge that they have read and agreed to this Cancellation & Refund Policy.
We recommend that guests consider travel insurance to protect against unexpected changes to their travel plans.
